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1. Information We Collect

We may collect personal information reasonably necessary to provide our services, including:

• Personal Information: Name, date of birth, phone number, email address and contact details.

• Health Information: Medical history, relevant health conditions, injuries, allergies, treatment preferences, intake forms, assessment findings and treatment notes.

• Appointment Information: Booking history, appointment confirmations, cancellations, attendance and related communications.

• Payment Information: Transaction records, invoices, payment status and payment methods.

• Website Information: Information submitted through our website, online forms and booking system, as well as technical information collected through cookies or similar technologies.

We generally collect information directly from you. Where appropriate and permitted by law, we may also receive information from authorised representatives, healthcare providers or referring organisations.

We collect sensitive information, including health information, with your consent or where otherwise permitted by law.

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2. How We Use Your Information

We use your personal information to:

• Arrange, manage and confirm appointments.

• Provide safe, appropriate and personalised treatments.

• Maintain accurate clinical and treatment records.

• Communicate appointment reminders, service updates and important information.

• Process payments, invoices, refunds and applicable cancellation fees.

• Respond to enquiries, feedback and requests.

• Improve our services, systems and clinic operations.

• Comply with applicable legal, regulatory and professional obligations.

We may send promotional communications where permitted by law. You may unsubscribe or opt out of marketing communications at any time.

We will not use your health information for unrelated marketing without any consent required by law.

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3. Storage and Security of Information

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in secure electronic systems used for appointment management, clinical records, communications and payment processing.

Access to personal and health information is restricted to authorised staff, practitioners and service providers who require access for legitimate purposes.

While we take reasonable security precautions, no electronic storage or transmission system can be guaranteed to be completely secure.

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4. Disclosure of Personal Information

We do not sell your personal or health information.

Where reasonably necessary and legally permitted, we may disclose relevant information to:

• Authorised practitioners and staff involved in your care.

• Third-party providers supporting our booking, website, communication and payment systems.

• Health insurers, referring organisations or other relevant parties where authorised by you or otherwise permitted by law.

• Professional advisers and service providers assisting with lawful business operations.

• Government agencies, regulators or authorities where required or authorised by law.

We only disclose information for legitimate purposes and take reasonable steps to protect its confidentiality.

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5. Payment Information and Card Security

Payments and saved payment methods may be processed through secure third-party payment providers, including Stripe.

When you register a payment card through our secure online systems, your card information is handled by the relevant payment provider.

Our staff do not require access to your full card details when you register a card through our secure online payment forms.

Where you have authorised us to keep a card on file, it may be used for applicable payments, including late cancellation or no-show fees, in accordance with your authorisation and our Clinic Policies.

Registering a payment card does not itself result in an immediate charge.

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6. Access and Correction of Information

You may contact us to request access to personal information we hold about you or to request corrections to information that is inaccurate, incomplete or outdated.

We may ask you to verify your identity before processing a request.

Requests will be handled in accordance with applicable privacy laws. In certain circumstances, access may be restricted where permitted by law.

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7. Retention of Information

We retain personal and health information for as long as reasonably necessary to provide our services and comply with applicable legal, regulatory and professional recordkeeping requirements.

Health and treatment records may be subject to specific retention requirements, including additional requirements for records relating to children.

When information is no longer required and we are not legally required to retain it, we take reasonable steps to securely delete or de-identify it.

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8. Overseas Disclosure

Some of our third-party technology and service providers may store, access or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps to comply with applicable Australian privacy obligations.

Information about relevant overseas disclosures, including applicable countries where practicable, may be requested by contacting us.

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9. Website and Cookies

Our website may use cookies and similar technologies to support website functionality, improve user experience and understand website performance.

These technologies may collect information such as browser type, device information, pages visited and general website usage.

You may manage or disable cookies through your browser settings. However, some website features may not function correctly if certain cookies are disabled.

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10. Privacy Enquiries and Complaints

If you have questions, concerns or complaints about how we handle your personal information, please contact us using the details below.

We will review your concerns and aim to respond within 30 days.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or legal requirements.

The most recent version will be published on our website, together with its last updated date.​